Overview
qqee is committed to handling your personal data with care. This Privacy Policy explains exactly what information we collect when you use qqee, why we need it, and the choices you have. Reading it takes about five minutes and is worth it before you register.
By creating an account or visiting qqee.today, you agree to the practices described here. If anything is unclear, reach out to our support team via 24/7 Live Chat — we are happy to explain in plain language.
Data We Collect
We collect only what we genuinely need — to run your account, process payments, and meet our legal obligations. The table below breaks this down clearly.
| Category | Examples | Why We Need It |
|---|---|---|
| Identity | Full name, date of birth, National ID (NID), passport or driving licence number | Age verification (18+) and KYC before your first withdrawal |
| Contact | Phone number, email address | Account security, transaction alerts, support responses |
| Financial | bKash/Nagad/Rocket/Upay mobile wallet numbers, bank account details | Processing deposits and withdrawals in ৳ BDT |
| Technical | IP address, device type, browser, operating system, session timestamps | Fraud detection, security monitoring, app compatibility |
| Activity | Games played, bet amounts, login history, bonus usage | Responsible gaming checks, bonus eligibility, account disputes |
| Communications | Live chat transcripts, email threads | Quality assurance and dispute resolution |
Data You Give Us Directly
When you register at qqee, you fill in your name, contact details, and date of birth. When you make a deposit via bKash or Nagad, we receive your transaction reference. When you submit KYC documents, we receive scans or photos of your ID — stored securely and deleted once verification is complete.
Data We Collect Automatically
Each time you load qqee.today or open the qqee app, our servers log your IP address, device model, and session duration. This helps us spot unusual login attempts — for example, a login from a new device or location — and alert you before any harm is done.
How We Use Your Data
We use your information for the following specific purposes and nothing else:
- Account management — creating your qqee account, verifying your identity, and keeping your profile accurate.
- Payment processing — sending and receiving funds through bKash, Nagad, Rocket, Upay, and Bank Transfer, with deposits arriving in about 6 minutes.
- Bonus and VIP — calculating your welcome bonus eligibility, reload bonuses, cashback, and VIP tier progress based on your actual turnover.
- Security and fraud prevention — detecting duplicate accounts, unauthorised logins, and payment fraud.
- Responsible gaming — monitoring play patterns so we can flag potential problem gambling and apply deposit limits or self-exclusion when requested.
- Legal compliance — retaining records as required by applicable law and responding to lawful requests from authorities.
- Service improvements — using aggregated, anonymised analytics to improve site performance and game selection.
We do not use your data to build advertising profiles or sell it to marketing agencies.
Sharing Your Data
qqee does not sell your personal information. We share it only with the following parties, and only to the extent required:
- Game providers (PG Soft, Evolution, JDB, Playtech, JILI, Sexy Gaming, Spribe) — they receive anonymised session tokens, not your identity details.
- Payment processors — bKash, Nagad, Rocket, Upay, and bank networks receive only what is needed to complete a transaction.
- KYC and fraud-check services — identity verification partners receive your submitted documents under confidentiality agreements.
- Legal and regulatory bodies — when required by law or a court order, we disclose the minimum necessary information.
Every third party we work with is bound by a data processing agreement that prohibits them from using your data for any other purpose.
Cookies and Site Tracking
qqee uses cookies and similar technologies when you visit qqee.today. Here is what each type does:
- Essential cookies — keep you logged in, remember your language preference, and maintain your session. You cannot disable these without breaking the site.
- Analytics cookies — count page visits and measure which games are most popular. Data is aggregated; no individual profiles are built.
- Security cookies — detect bot traffic and protect your account from automated attacks.
You can manage non-essential cookies through your browser settings. Clearing cookies will log you out of your qqee account.
How Long We Keep Data
We keep your account data for as long as your account is active. If you close your qqee account, we retain certain records for a minimum of five years to meet financial and legal obligations. KYC documents are deleted within 30 days of account closure, provided no dispute is pending. Anonymous analytics data has no fixed retention limit because it cannot be linked back to you.
Your Rights
You have the following rights regarding your personal data held by qqee:
- Access — request a copy of the data we hold about you.
- Correction — ask us to fix inaccurate or incomplete information in your profile.
- Deletion — request deletion of your data, subject to our legal retention obligations.
- Restriction — ask us to pause processing while a dispute or correction request is under review.
- Portability — receive your account data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interest, such as direct marketing communications.
To exercise any of these rights, contact us through 24/7 Live Chat. We aim to respond within 30 days. Identity verification may be required before we can action your request.
Security Measures
qqee uses industry-standard security practices to protect your data. All data in transit is encrypted using TLS 1.2 or higher. Stored payment details and identity documents are encrypted at rest. Access to personal data is restricted to staff with a legitimate need, and all access is logged.
We perform regular security audits and penetration tests. If a breach occurs that puts your rights at risk, we will notify you and the relevant authority within 72 hours of discovering it.
Age Restriction
qqee is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover an account belongs to a minor, we will close it immediately, reverse any transactions where possible, and delete the associated data. If you believe a minor has registered at qqee, please contact us through Live Chat right away.
Policy Updates
We may update this Privacy Policy from time to time — for example, when we add a new payment method or change a third-party provider. When we make a significant change, we will notify registered players via email or an in-app message at least 14 days before the new version takes effect. The "Last updated" date at the top of this page always reflects the current version.
Contact Us
For any privacy-related questions, requests, or complaints, please reach us through 24/7 Live Chat on qqee.today. Our support team can escalate your query to our data protection team if needed. We aim to resolve all privacy concerns within 30 days.