Responsible Gaming at qqee

Who This Policy Covers

This responsible gaming policy applies to every registered qqee account holder in Bangladesh. It also applies to anyone who is thinking about opening an account. qqee treats this policy as a practical commitment, not a compliance checkbox — the tools described here are live and accessible from your account dashboard at any time.

Gambling is entertainment. When it becomes a source of stress, debt or conflict, it has crossed a line. qqee's role is to give you every reasonable means to keep it on the right side of that line.

Age Verification

You must be 18 years old or older to register and play at qqee. This is a firm rule, not a suggestion. When you register, you confirm your age by agreeing to the Terms & Conditions. We may ask for KYC documents — National ID Card (NID), Passport or Driving Licence — before your first withdrawal and at any point if we have reason to suspect an account is held by a minor.

If age verification fails, the account is suspended immediately and any funds in the account are handled according to applicable rules. There are no exceptions.

Tools to Manage Your Play: Match Night or Any Night

qqee provides several account-level controls. You can set or adjust any of these through Live Chat (24/7) or from your account settings panel.

Lowering a limit always takes effect immediately. Raising a limit has a 7-day waiting period — this is intentional, to give you time to reconsider.

Reality Checks

If you have a session time limit set, qqee displays a pop-up showing how long you have been playing and your net balance change for that session. You can dismiss it and carry on, or log out. The check appears at the interval you have set.

Warning Signs to Watch For

Problem gambling rarely starts with a single large loss. It builds gradually. The following are reliable early indicators that your relationship with gambling may need attention.

Self-Exclusion: Step by Step

Self-exclusion is a formal request to close your qqee account for a set minimum period. It is the strongest tool available. Here is exactly how to use it.

1. Open Live Chat. You can do this even without logging in, from the chat icon on qqee. Our support team is available 24 hours a day, 7 days a week.

2. Say you want self-exclusion. State the period you want: 6 months, 1 year, 3 years or permanent. The agent will confirm your identity using your registered phone number or email.

3. Withdraw your remaining balance. Before the account closes, you may withdraw any funds. Minimum withdrawal is ৳1,000. Withdrawals process in about 26 minutes via bKash, Nagad, Rocket, Upay or Bank Transfer.

4. Account closes within 24 hours. You will receive a confirmation message. All marketing communications from qqee stop immediately.

5. No reinstatement during the period. We will not reopen the account if you contact us during the exclusion window, regardless of the reason given. This is for your protection.

When the minimum period expires, you must actively request reinstatement in writing via Live Chat. There is a 24-hour reflection period before any reinstatement takes effect. You can extend the exclusion at any time during the active period.

Temporary Break vs. Full Closure

Not every situation calls for full self-exclusion. Here is how to choose the right tool.

When in doubt, choose the longer option. You can always wait out a cooling-off period if you decide gambling was fine for you — but you cannot get back time or money lost by choosing too short a break.

Free Support Organisations

qqee's Live Chat team can help you use your account tools, but we are not counsellors. If you need to talk to someone about gambling behaviour, the following organisations provide confidential, professional support.

qqee does not share any account information with these organisations without your consent. They are independent services.

Protecting Under-18s on Your Device

If a device is shared with anyone under 18, please take the following steps to prevent access to qqee and similar sites.

• Log out of your qqee account after every session. Do not save your password in a shared browser profile.
• Use parental control software on shared devices. Tools such as Net Nanny, Qustodio and family safety features built into Android 6.0+ and iOS can block gambling sites at the network or device level.
• Keep your phone PIN or biometric lock active whenever qqee is installed via the Android APK. The app does not display age-restriction bypass options.
• Do not share your bKash or Nagad PIN with family members, as it could be used to fund a gambling account.

If qqee detects or is informed that an account is being operated by a person under 18, the account is suspended immediately and the matter is investigated. Any deposits made will be refunded minus any losses, in line with applicable rules.

Questions About These Protections